Refunds and Returns Policy
Replacements are offered where a Style Bible is received damaged. The replacement will be posted within 48 hours of receiving the original damaged item. Return of the original item must be made to the address on the returns label and the cost will be met by The Style Guide.
Refunds are not provided.
Personal Shops & Wardrobe Edits
Where a wardrobe edit or personal shop is cancelled by the customer less than 7 days before the date of the service a refund will not be offered. If it is cancelled by the customer 7days + prior to the service, the service can be transferred and an alternative date mutually agreed between the customer and Joy.
Where a service is cancelled by Joy an alternative date will be offered for the next available (mutually convenient) diary date. A refund will be provided.
Note. Refunds will not be provided where services are cancelled by either party due to acts of God or natural disasters.